Mail Tutorials

Question

How do I create POP3 accounts on my account?

Answer

This is done easily through your Control Panel. Simply log into your Control Panel, then select "Mail" from the menu then click on "Manage/Add/Remove Accounts". You should see a listing of all of your current POP3 accounts. Click on the "Add Account" link near the bottom of the page

Question

What port does POP3 run on?

Answer

Abimco’s POP3 server runs on port 110. This is important but probably not needed for your e-mail client configuration.

Question

What port does SMTP run on?

Answer

Abimco’s SMTP server runs on port 25. This is important but probably not needed for your e-mail client configuration.

Question

What is my "master" POP3 account?

Answer

Your 'master' POP3 account is the same as your cpanel account name or username.

Answer

When your account is created, a master POP3 account is set-up by default. This account is username@yourdomain.com and this name cannot be changed.

In your Control Panel, you will notice that this POP3 account is "locked". While you cannot delete it, you can change the password for it at any time

Question

What is wrong when I get a Login/password mismatch or Authentication failure error?

Answer

If you are entering in the correct login, then you must be using the wrong password for this particular POP3 account. It is very important to remember that both the login and the password are case sensitive! Try several times, making sure that you are entering in your login and password correctly. Remember that you determined the login and password for this account through your Control Panel!

If you cannot get in, do not panic! This is a problem that is easily corrected. Take the following steps one by one to correct this problem:

1. Log into your Control Panel using your account username and your account password.

2. Select "Mail" then select "Change Password" for the account you are having problems with.

3. Now type a new password for this POP3 account.

4. The password for this POP3 account has now been changed, and you can check for e-mail on this POP3 account using the login and the new password.

Question

Why do I get a "recipient not acceptable to your SMTP server" error?

Answer

This error usually occurs when the recipient or one or more of the recipients of your e-mail mail message has an invalid e-mail address.

For example, if you forget to put an ampersand "@" in the e-mail address, the SMTP server will automatically reject this and will not send the e-mail message. You will need to go through the recipient or recipients of your e-mail message to make sure the syntax (username@yourdomain.com) is correct.

Question

Why do I get a "recipient not acceptable to your SMTP server" error?

Answer

This error usually occurs when the recipient or one or more of the recipients of your e-mail mail message has an invalid e-mail address.

For example, if you forget to put an ampersand "@" in the e-mail address, the SMTP server will automatically reject this and will not send the e-mail message. You will need to go through the recipient or recipients of your e-mail message to make sure the syntax (username@yourdomain.com) is correct.

Question

What does it mean by "User Not Local; Relaying Not Permitted"?

Answer

You will receive this message when trying to send an e-mail without having configured to authenticate BEFORE sending. You should be able to overcome this error by checking your email client configuration and trying to send the message again